FAQ

Questions, answered gently.

Getting started

How do I join the community?+

Choose a tier on the Programs page, complete the short consent form, and pay via Squad. After a successful payment you'll receive a single-use Telegram invite link.

Do I need a Telegram account?+

Yes — Telegram is free and available on iOS, Android and web. We chose it for its privacy, speed and moderation controls.

Can I switch tiers later?+

Absolutely. You can upgrade or downgrade from your dashboard; new pricing applies from the next billing cycle.

Care & scope

Is this a substitute for my own doctor?+

No. We provide education, coaching and second-opinion consultations. Emergencies and hands-on care must go to your in-person clinician.

Will Dr. Adey answer my personal medical question in the group?+

Group answers stay general. Anything personal moves to a 1:1 consultation — this is a strict boundary that protects your privacy.

What happens in a 1:1 consultation?+

A 45-minute private video session with intake beforehand and a written summary within 48 hours. Notes are encrypted and never leave the clinical record.

Payments & privacy

How are payments processed?+

Securely by Squad (HabariPay/GTBank). We never see or store raw card details. Recurring payments use a tokenized reference.

Can I cancel anytime?+

Yes. Cancel from your dashboard; you'll keep access until the end of your current billing period.

How is my data protected?+

Aligned with the Nigeria Data Protection Act 2023. Encrypted at rest, not sold to third parties, and available to you on request.